Frequently Asked Questions
Everything you need to know about our innovative timepieces and service.
How does the patented ROCS system work?
The Ressence Orbital Convex System (ROCS) replaces traditional hands with revolving discs that display hours, minutes, and seconds as a single flat surface, driven by the minute axle of a customized mechanical movement.
Do you offer international shipping?
Yes, we provide secure, insured international shipping to most countries worldwide via premium couriers like DHL and FedEx to ensure your timepiece arrives safely.
What is your return policy for luxury watches?
We offer a 14-day return period for all unworn watches in their original packaging with all security seals intact. Please contact our concierge team to initiate a return request.
How often should a Ressence watch be serviced?
To maintain optimal precision and water resistance, we recommend a professional service every 3 to 5 years at an authorized Ressence service center.
What kind of warranty comes with my purchase?
Every Ressence watch is covered by a 2-year international warranty from the date of purchase, protecting against any manufacturing or mechanical defects.
Are Ressence watches water-resistant?
Most of our models are water-resistant to at least 1 ATM or 10 meters, though they are designed as sophisticated mechanical instruments rather than professional diving watches.