Returns & Exchanges
At Ressence Watches, we strive to ensure your complete satisfaction with our innovative timepieces. If you are not entirely satisfied with your purchase, you may return or exchange your watch within 14 days of delivery, provided it remains in its original, unworn condition.
Initiate Your Request
Contact our concierge team via email or through your account portal to request a Return Merchandise Authorization (RMA) number and receive specialized return instructions.
Prepare the Package
Securely place the watch in its original presentation box, ensuring all protective films, manuals, and warranty cards are included to avoid a restocking fee.
Complimentary Shipping
Affix the prepaid insured shipping label provided by our team to your package and drop it off at any authorized courier location for secure transit.
Inspection and Refund
Once our master watchmakers verify the integrity of the returned timepiece, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing